Returns

You may return or exchange your goods within 30 days from the time your parcel has been fulfilled. Please note that any exchange has to take place within the 30 day policy as well. The goods need to be returned in original condition which means not being worn or used, other than for trying on the size. The return should include the original packaging and brand labels. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving the Rubato warehouse.

If you paid using a credit/debit card the refund will go onto the same card. It can take up to 14 days to receive your refund. All returns must go to the same adress and name as stated in the initial order. Should you, as a customer, have moved to another region or territory where different duties and rules apply, you are responsible for any added costs or fees that Rubato would be enforced to pay to clear your return or exchange. For any further questions regarding the refund of your contact support@atemporubato.com.

FOR ALL EXCHANGES/RETURNS THE RETURNS FORM HAS TO BE FILLED OUT AND ENCLOSED.

We offer free exchanges worldwide. If you as an international customer seek to return your product for a refund or exchange, use the Returns Portal. Customers in Sweden email support@atemporubato.com to start a return or exchange. Remember to include the "#" when registering your order number. The cost when applying for a refund covers shipping and handling will be at a fixed rate of SEK 100 for domestic and between 5-15 EUR for international and is non refundable. For exchanges, these charges are waived. If you wish to make an exchange, mark the relevant option in the drop down and contact support@atemporubato.com with your Order ID and RMA. Please note that free exchanges are only possible if we handle the complete exchange for you. If you order the items you intend to exchange to yourself before the returning product has not yet been received by us, we cannot process your exchange and therefore you forfeit the free exchange fee and the returns shipping will be charged at the refund.

Rubato will cover return costs for any product faults discovered by the customer when receiving the package. In order to start an RMA, ensure that any faults or damages are documented in an appropriate manner with a high resolution photo. Images and other documentation must be included along with the RMA number when filing. Please note that the garment has to be returned in its original condition along with all tags and trims. Disregarding this will result in a fee of SEK 300 further being deducted from your refund.

If the customer wish to return the item on their own accord or at their own expense, please note that the item(s) lies under the responsibility of the customer until it reaches us and have the responsibility to ensure that the parcel arrives at the correct destination. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The customers are responsible for ensuring the parcel's safe arrival back to us. Please note that should you disregard these terms Rubato may have to charge you for any customs/duties and administrative fees incurred. This also applies if you refuse to accept your parcel. Rubato will then charge you for the return shipping as well as an administrative fee of SEK 250.

The shipping cost you paid when you placed your order as well as any customs and VAT charges might not be refunded depending on your location as these are handled by your respective local customs and border agencies. For the UK and EU we can guarantee a refund of Duty and VAT. For Canadian customers, all returns are eligible for a full refund of duties and taxes. Once your return is received and processed, any import charges originally paid will also be reimbursed. This applies to orders shipped to Canada and returned within the allowed return period.

All sales of special priced products/discounted items are final. When purchasing an item that is discounted/special priced/on sale or at a Pop-Up event you waive the right to return the item. For EU Customers, if you purchase an item under Final Sale Terms, and your item is marked as non-returnable in the Returns Portal, contact support@atemporubato.com within 14 days of your order to receive your Returns Slip.

To receive a full refund, all items in a bundle must be returned. If fewer items are returned, the order discount will be canceled, and the discount amount will be deducted from the original price of the returned items before processing any refunds.

To make an exchange or return, please always email support@atemporubato.com for instructions and/or to make sure we put aside the product that you wish to exchange for. We'll do our best to comply with your request however we can not guarantee it.

Use the Returns Portal to register a return or exchange. Please clearly mark the package "returned goods".