FAQS

Sizing

To determine your size read the measurement grid provided on a product page. Compare to a product you already own to see how they differ. 

If you find yourself between two sizes we suggest you pick the bigger size!

To see how we determine our measurements click here.

Shipping

What is my shipping cost?
The shipping cost is based on your selected destination. Please note we do not refund shipping costs. Local custom fees may apply outside the European Union.

Do you ship to my country?
We ship to most locations worldwide. If you have any questions, please get in contact through info@atemporubato.

How is shipping affected during peak periods?
Due to a general high increase on order volumes during holidays, peak seasons and new releases, the processing of your order may take longer than usual. We will do our best to ship your order as soon as possible.

How can I track my shipment?
You will receive an email with your tracking number once your order is shipped.

Payment

When will I be charged for my order?
If you pay by credit card the total amount will be reserved on your account immediately when the order is placed. The money is then charged when your order is registered for delivery from our warehouse. You will then receive a confirmation containing a receipt of the purchase.

Do I have to pay international taxes and duties?
When ordering within the EU (European Union), all additional charges such as VAT/tax and duties are included in the given price.

When ordering outside the EU (European Union), all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.

Customs policies vary from country to country - please contact your local customs office for further information. Note that sometimes custom agents may delay delivery of some packages.

Orders

Can I make any changes to my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. Please note that during peak periods (e.g. holidays, and new releases) this may prevent changing your order in time. If you would like to change your order, please get in contact through info@atemporubato.com as soon as possible.

If your order has already been dispatched from our warehouse before you cancel or change it, return it to us for a refund when you receive it and place a new order. Please note we do not refund shipping costs.

Can I track my order?
Yes, you will receive a tracking link from  on your shipping confirmation email. If you have not received your tracking link, please contact us through info@atemporubato.com

I did not receive an order confirmation.
As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and double check your email spam folder. If it’s still missing, there might be something wrong with the order. If so, please contact us through info@atemporubato.com 

If you have any other questions, you are always welcome to contact us through info@atemporubato.com